We have a 5-day return policy, which means you have 5 days after receiving your item to request a return or refund.

Perishable items are not returnable, however if you are not satisfied with your order, we will either replace the products or issue a refund subject to the below exceptions.

Non-Perishable items may be returned provided your item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stjamescheese.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@stjamescheese.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods, catering, take out dining, custom made products, and special order items. Please get in touch if you have questions or concerns about your specific item.

Perishable items that were delivered while the recipient was out of town or was otherwise unable to receive the products on their scheduled delivery date are not refundable. Perishable items are not refundable if held or consumed beyond their "Best Before" or "Use By" or "Freeze By" date.

Any order shipped outside our normal shipping times or destinations at a customer's request are non-refundable. Please see our shipping policy for more information on how and when we ship orders.

Shipping charges and purchased items are not refundable if your product delivery is delayed due to inclement weather, mechanical failure, "acts of god", or other un-foreseen problems impacting Fed-Ex or any other carrier charged with delivering your order. In the event of a shipping delay, we will make every effort to work with the carrier to resolve the issue and replace (in our sole discretion) any spoiled products, but we cannot guarantee the results. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.